Customer Engineer

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT.

• Excellent communication skills including written English.
• Background and passion for physical and cloud infrastructure.
• Over 3 years experience with Linux including L2 and L3 Networking (CISCO related, Networking Concepts, CCNA).
• Familiarity with Network Function Virtualization and APIs (nice to have).
• Familiarity with DevOps tools such as Ansible and Terraform (theoretical knowledge must, commercial experience nice to have).
• Basic understanding of public and hybrid clouds including AWS, GCP, Openstack.
• Familiarity with incident management.
• Leadership qualities to educate and develop team members.
• Willingness to work on holiday and rotational shifts.

• Provide technical support through email, tickets, live chat, and Slack channels.
• Manage queue sanitation, ticket triaging, troubleshooting, and resolution.
• Follow up with customers and stakeholders throughout the digital services.
• Maintain expertise on all aspects of the digital services platform and APIs.
• Support incident management protocols and serve as communication lead during customer-impacting events.
• Provide relevant details to sales, account, product, and operations teams.
• Ensure excellent documentation for both public facing and internal use, including SOPs and training materials.