Technical Architect (Cloud Contact Center ) | BDS Poland

Deloitte is a leading consulting firm with deep industry expertise, analytical capabilities, and a pragmatic mindset, helping solve complex business problems. The team focuses on cloud contact center solutions and related technologies.

• 3-5 years of experience in contact center technologies and solution architecture
• Expertise in CCaaS platforms (Amazon Connect, Genesys, or similar)
• Knowledge of WFM, ticketing systems, and AI integrations
• Strong understanding of cloud services, preferably AWS
• Experience with DevOps practices and tools (Terraform, CloudFormation, CI/CD pipelines)
• Excellent problem-solving, communication, and stakeholder management skills
• Excellent English language skills

• Design end-to-end CCaaS architectures, including integrations with WFM, ticketing systems, CRM, and AI components
• Define integration patterns and scalable solutions across cloud contact center platforms
• Provide technical leadership and guidance to development teams
• Ensure solutions meet security, performance, and scalability standards
• Conduct code reviews and oversee infrastructure-as-code deployments (Terraform, CloudFormation, etc.)
• Collaborate with business architects, delivery managers, and stakeholders to align technical solutions with business requirements