Deloitte

Contact Center Solution Architect | Senior Consultant

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SeniorHybryda·GdańskFull-time

#274173·Dodano 9 miesięcy temu·1

Źródło: nofluffjobs.com

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Tech Stack / Keywords

GenesysAICloudCloudFormationCD pipelinesStakeholder managementDevOps Terraform

Firma i stanowisko

Deloitte is a leading consulting firm with deep industry expertise, analytical capabilities, and a pragmatic mindset, helping solve complex business problems. The team focuses on cloud contact center solutions and related technologies.

Wymagania

3-5 years of experience in contact center technologies and solution architecture
Expertise in CCaaS platforms (Amazon Connect, Genesys, or similar)
Knowledge of WFM, ticketing systems, and AI integrations
Strong understanding of cloud services, preferably AWS
Experience with DevOps practices and tools (Terraform, CloudFormation, CI/CD pipelines)
Excellent problem-solving, communication, and stakeholder management skills
Excellent English language skills

Obowiązki

Design end-to-end CCaaS architectures, including integrations with WFM, ticketing systems, CRM, and AI components
Define integration patterns and scalable solutions across cloud contact center platforms
Provide technical leadership and guidance to development teams
Ensure solutions meet security, performance, and scalability standards
Conduct code reviews and oversee infrastructure-as-code deployments (Terraform, CloudFormation, etc.)
Collaborate with business architects, delivery managers, and stakeholders to align technical solutions with business requirements

Benefity

Lead international CCaaS projects with AI and cloud technologies
Influence architecture, design, and delivery of modern contact center solutions
Collaborate with a highly skilled, global team of architects, developers, and consultants
Exposure to cutting-edge DevOps, cloud, and AI integration practices
Competitive compensation, benefits, and flexible working arrangements

Elastyczne godziny

Deloitte

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