ServiceNow Consultant (Freelance)

SPOC is a team of passionate professionals and curious minds dedicated to helping businesses evolve and thrive with smart, impactful ServiceNow solutions. As a trusted ServiceNow partner since 2010, they have delivered over 300 successful projects, making them one of Europe’s leading ServiceNow-focused consultancies. They specialize in end-to-end digital transformation – from expert advisory to full implementation – enabling organizations to automate workflows, improve efficiency, and adapt quickly to change. The team brings deep technical expertise and genuine passion, delivering real results for clients worldwide. SPOC values initiative, curiosity, autonomy, and respect, fostering a community where every voice matters and each team member helps shape the company.

• Experience in process and business analysis, and in the implementation and maintenance of the ServiceNow platform
• Practical programming knowledge of JavaScript, HTML, and CSS
• Experience working within ITIL and/or SCRUM methodology
• ServiceNow System Administrator Certification (required)
• Strong communication skills (spoken and written), comfortable working with both technical and business stakeholders at all levels
• Ability to clarify, structure, and paraphrase requirements, and translate them into technical assessments or designs
• Excellent command of English and Polish (minimum level C1)
• Team-oriented mindset with the ability to coordinate work across different project phases
• Proactive, solution-oriented approach with focus on improvement and value creation
• Curiosity and willingness to continuously learn and explore new ServiceNow areas
• Strong analytical and problem-solving skills
• Willingness to undertake occasional business travel

• Delivering implementation and maintenance projects on the ServiceNow platform - designing, building, and optimizing processes and solutions
• Working closely with customers to identify and analyze requirements, ensuring clear alignment with business goals
• Translating business requirements into technical specifications and actionable development tasks
• Preparing and facilitating workshops, trainings, presentations, and consultations, and collecting feedback from stakeholders
• Designing solution architecture using ServiceNow standard components, plugins, and custom functions; advising clients on the optimal technical approach
• Configuring, developing, and testing ServiceNow solutions according to best practices
• Preparing and maintaining technical and customer-facing documentation
• Collaborating closely with internal project teams (Program Managers, Architects, Developers, QA Engineers, etc.)
• Providing technical consulting on activation, configuration, integration, and customization of ServiceNow modules using configuration and scripting where needed
• Coaching and mentoring junior team members and promoting best ServiceNow implementation practices within the organization