Service Management Lead – Europe (Risk & Compliance Technology)

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, it employs around 150 professionals delivering a full range of services including specialist and executive recruitment, employee outsourcing, HR consulting, employer branding, and market research. The company combines deep industry expertise with functional specialisation to provide tailored solutions for companies in every sector.

• Several years of experience in a Service Management Lead / Architect role or managing delivery in complex technology environments
• Strong knowledge of ITSM practices and experience working with global stakeholders
• Experience in cloud environments (GCP, AWS, Azure or similar)
• Solid understanding of DevOps principles and collaboration with engineering teams
• Experience within large enterprises operating complex system landscapes
• Ability to operate effectively in high-pressure and crisis situations
• Strong communication and stakeholder management skills
• Technical education or equivalent practical experience
• Experience with ServiceNow is an advantage

• Lead and develop the Service Management organization in Europe, setting high standards for quality and delivery
• Own and oversee Incident, Problem, and Change Management processes during European business hours, with on-call support when required
• Drive cost optimization and reduce manual effort (TOIL) through automation initiatives
• Collaborate closely with DevOps, development, and infrastructure teams to ensure system stability and rapid recovery
• Enhance monitoring capabilities and proactively manage vulnerabilities
• Support change portfolio definition and execution
• Ensure compliance with internal standards and regulatory requirements
• Build a high-performing, engaged team culture focused on ownership and continuous development