Antal

Service Management Lead – Europe (Risk & Compliance Technology)

~25k - 30k PLN25 000 - 30 000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

SeniorHybryda·KrakówFull-time·Umowa o pracę

#296673·Dodano 8 miesięcy temu·8

Źródło: Antal

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Tech Stack / Keywords

DevOpsITSMCloudGCP AWS Azure SOLID ServiceNow

Firma i stanowisko

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, it employs around 150 professionals delivering a full range of services including specialist and executive recruitment, employee outsourcing, HR consulting, employer branding, and market research. The company combines deep industry expertise with functional specialisation to provide tailored solutions for companies in every sector.

Wymagania

Several years of experience in a Service Management Lead / Architect role or managing delivery in complex technology environments
Strong knowledge of ITSM practices and experience working with global stakeholders
Experience in cloud environments (GCP, AWS, Azure or similar)
Solid understanding of DevOps principles and collaboration with engineering teams
Experience within large enterprises operating complex system landscapes
Ability to operate effectively in high-pressure and crisis situations
Strong communication and stakeholder management skills
Technical education or equivalent practical experience
Experience with ServiceNow is an advantage

Obowiązki

Lead and develop the Service Management organization in Europe, setting high standards for quality and delivery
Own and oversee Incident, Problem, and Change Management processes during European business hours, with on-call support when required
Drive cost optimization and reduce manual effort (TOIL) through automation initiatives
Collaborate closely with DevOps, development, and infrastructure teams to ensure system stability and rapid recovery
Enhance monitoring capabilities and proactively manage vulnerabilities
Support change portfolio definition and execution
Ensure compliance with internal standards and regulatory requirements
Build a high-performing, engaged team culture focused on ownership and continuous development

Benefity

Stable, permanent employment (employment contract)
Real impact on technology operations within a global organization
International, expert-level working environment
Career growth opportunities within a large financial institution
Hybrid work model – 2 days per week in the Kraków office

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Antal

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