Data Analyst

We are looking for a Data Analyst who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross-functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance.

• Experience with data visualization tools and dashboard design
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Experience working with ServiceNow, Jira, GCP Looker Studio, SQL
• Automation focused mindset
• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders
• Knowledge of Agile methodologies and project management frameworks
• Familiarity with emerging technologies and industry trends

Nice to have:

• Python
• Splunk

• Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms
• Define and maintain key metrics for tracking customer IT journeys and service performance
• Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities
• Translate data into clear, actionable recommendations for operational and strategic improvements
• Design and maintain dashboards that clearly communicate performance and experience metrics
• Present insights in a clear and accessible way