Capgemini

Senior Application Support Engineer (Oracle BRM / ECE)

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SeniorHybryda·GdańskFull-time

#357524·Dodano 4 miesiące temu·4

Źródło: Capgemini

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Tech Stack / Keywords

Oracle ITILTestingArchitectureSQL SOLID ServiceNow Jira

Firma i stanowisko

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations, reporting 2024 global revenues of €22.1 billion.

Wymagania

Hands-on experience with Oracle BRM, ECE, PDC, and OCOMC
Strong technical expertise in ECE, Oracle Coherence, online charging concepts, traffic data, and CDRs
Knowledge of BRM opcodes, CM, DM, REL
Experience with suspense recycling and REL rejection clearance
OCOMC and cartridge configuration skills
Solid understanding of RxDOD framework, end-to-end architecture, and BRM integrations with Siebel, OSM, and AIA
Strong debugging, performance analysis, and log monitoring skills
Good understanding of Diameter protocols (Gy, Sy, etc.) and ability to analyze Diameter traces
Experience working in distributed onshore/offshore delivery models
Ability to write and understand SQL queries and solid knowledge of Oracle Database concepts
Hands-on experience with ServiceNow or similar ticketing tools, including incident, problem, and change management
Experience using Confluence, Jira, and similar collaboration tools
Exposure to automation, scripting, and performance testing
Experience with CI/CD tools (e.g., Git) and configuration management
Strong communication and interpersonal skills
Willingness to learn new technologies and adapt to changes in target architecture

Nice to have:

Oracle BRM / ECE certification
Exposure to PCRF and OCS integration
Knowledge of Cloud-Native technologies, Kubernetes
Good understanding of 3GPP charging standards (4G / 5G)

Obowiązki

Providing day-to-day production support, monitoring, and maintenance for Oracle BRM, ECE, PDC, and OCOMC components
Handling incidents, service requests, problem management, root cause analysis (RCA), and defect resolution in line with ITIL processes
Monitoring and troubleshooting issues related to ECE rating pipelines, BRM opcodes, and OCOMC cartridges
Performing log analysis, performance tuning, and proactive issue resolution to ensure SLA compliance and system stability
Supporting High Availability (HA) and Disaster Recovery (DR) activities, including environment validation and failover testing
Executing and supporting daily and monthly billing cycles and related operational activities
Collaborating closely with L1/L2/L3 support teams to resolve complex application and system issues
Participating in on-call, rotation, and overtime support, including support outside standard business hours for critical incidents
Coordinating upgrades, patches, and environment maintenance activities
Coordinating and monitoring BRM integrations with Siebel, OSM, AIA, and related systems
Working in onshore/offshore delivery models, collaborating with cross-functional and geographically distributed teams
Preparing and maintaining support documentation, SOPs, knowledge transfer (KT) materials, and deployment guides
Coordinating audit-related activities and ensuring operational compliance
Managing and coordinating weekly and monthly releases end-to-end in collaboration with Operations, Development, and other stakeholders

Benefity

Private medical care with Medicover including additional packages (dental, senior care, oncology) on preferential terms
Life insurance
Access to 40+ options on NAIS benefit platform including Netflix, Spotify, and Sports card
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on NEXT platform
Free access to Education First languages platform, TED Talks, and Udemy Business materials and trainings
Hybrid working model combining modern office and ergonomic work from home with home office package (laptop, monitor, chair)
Community Hub with over 20 professional communities including Salesforce, Java, Cloud, IoT, Agile, AI

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Elastyczne godziny

Capgemini

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