Senior Application Support Engineer (Oracle BRM / ECE)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations, reporting 2024 global revenues of €22.1 billion.

• Hands-on experience with Oracle BRM, ECE, PDC, and OCOMC
• Strong technical expertise in ECE, Oracle Coherence, online charging concepts, traffic data, and CDRs
• Knowledge of BRM opcodes, CM, DM, REL
• Experience with suspense recycling and REL rejection clearance
• OCOMC and cartridge configuration skills
• Solid understanding of RxDOD framework, end-to-end architecture, and BRM integrations with Siebel, OSM, and AIA
• Strong debugging, performance analysis, and log monitoring skills
• Good understanding of Diameter protocols (Gy, Sy, etc.) and ability to analyze Diameter traces
• Experience working in distributed onshore/offshore delivery models
• Ability to write and understand SQL queries and solid knowledge of Oracle Database concepts
• Hands-on experience with ServiceNow or similar ticketing tools, including incident, problem, and change management
• Experience using Confluence, Jira, and similar collaboration tools
• Exposure to automation, scripting, and performance testing
• Experience with CI/CD tools (e.g., Git) and configuration management
• Strong communication and interpersonal skills
• Willingness to learn new technologies and adapt to changes in target architecture

Nice to have:

• Oracle BRM / ECE certification
• Exposure to PCRF and OCS integration
• Knowledge of Cloud-Native technologies, Kubernetes
• Good understanding of 3GPP charging standards (4G / 5G)

• Providing day-to-day production support, monitoring, and maintenance for Oracle BRM, ECE, PDC, and OCOMC components
• Handling incidents, service requests, problem management, root cause analysis (RCA), and defect resolution in line with ITIL processes
• Monitoring and troubleshooting issues related to ECE rating pipelines, BRM opcodes, and OCOMC cartridges
• Performing log analysis, performance tuning, and proactive issue resolution to ensure SLA compliance and system stability
• Supporting High Availability (HA) and Disaster Recovery (DR) activities, including environment validation and failover testing
• Executing and supporting daily and monthly billing cycles and related operational activities
• Collaborating closely with L1/L2/L3 support teams to resolve complex application and system issues
• Participating in on-call, rotation, and overtime support, including support outside standard business hours for critical incidents
• Coordinating upgrades, patches, and environment maintenance activities
• Coordinating and monitoring BRM integrations with Siebel, OSM, AIA, and related systems
• Working in onshore/offshore delivery models, collaborating with cross-functional and geographically distributed teams
• Preparing and maintaining support documentation, SOPs, knowledge transfer (KT) materials, and deployment guides
• Coordinating audit-related activities and ensuring operational compliance
• Managing and coordinating weekly and monthly releases end-to-end in collaboration with Operations, Development, and other stakeholders