IT Support Specialist with Dutch

HRO Digital is an international company providing recruitment support within Fintech, Finance and Banking market in EMEA. They connect innovative organizations with top talent and conduct systematic market research to stay ahead of the competition.

• Fluency in Dutch (C1) and good command of English (B2 or higher)
• Minimum 2 years of experience in IT Support, Service Desk, Help Desk, or a similar role
• Good knowledge of Windows operating systems and Microsoft 365
• Experience working with ticketing systems and handling technical incidents
• Familiarity with Active Directory and user account management
• Basic understanding of networking concepts and troubleshooting
• Strong problem-solving and communication skills
• Customer-focused attitude and ability to work effectively under pressure
• Ability to manage multiple priorities and work independently

• Providing first-line technical support via phone, email, and ticketing systems in Dutch and English
• Troubleshooting hardware, software, and access-related issues
• Managing user accounts, password resets, and access permissions
• Supporting Microsoft 365 applications and workplace collaboration tools
• Installing and configuring laptops, desktops, and peripheral devices
• Assisting users with technical issues and ensuring timely resolution of incidents
• Escalating unresolved cases to relevant support teams when required
• Maintaining accurate records of incidents, requests, and resolutions
• Supporting onboarding and offboarding processes from an IT perspective