Concentrix

Customer Service Specialist in the Automotive Industry with German

7200 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidZdalnie·KatowiceFull-time·Umowa o pracę

#362308·Dodano 5 miesięcy temu·1

Źródło: SOLID.Jobs

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Tech Stack / Keywords

Customer supportBranża motoryzacyjna

Firma i stanowisko

Concentrix helps to look differently at Customer Experience challenges to create innovative solutions that provide exceptional experiences and increase efficiency.

Wymagania

Strong communication skills, with a minimum C1 level in German.
Very good knowledge of English language, minimum B2 level for internal communication, documentation, and training.
Ability to stay composed, tactful, and solution-focused when interacting with customers.
Excellent problem-solving skills and a creative, solution-oriented mindset.
Minimum 2 years of experience in a similar position.
Knowledge of customer support.

Nice to have:

Experience in the automotive industry.

Obowiązki

Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
Collaborate with colleagues to enhance the overall customer experience.
Stay updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
Exhibit warmth and enthusiasm in every customer interaction.
Utilize knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Benefity

7.2k PLN gross per month (Employment contract).
Employment contract with flexible working hours (100%).
Fully remote work.
Training budget and internal trainings.
Medical package and insurance.

Dofinansowanie szkoleń

Szkolenia wewnętrzne

Opieka zdrowotna

Ubezpieczenie

Concentrix

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