Customer Support with Swedish for SAS Airlines

Concentrix helps to look differently at Customer Experience challenges to create innovative solutions that provide exceptional experiences and increase efficiency.

• Fluent Swedish (C1) and solid English (B2).
• Positive, patient, and open to challenges.
• Listens first, speaks clearly and confidently.
• Organized with multitasking skills, able to handle multiple tasks without dropping the ball.
• 2 years of experience in a similar position.
• Knowledge of customer support and relationship building.

• Be the friendly voice or message premium customers hear first when they need travel help.
• Guide partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Solve problems quickly by chatting or talking with passengers.
• Create real connections to make customers remember you.