ServiceNow Practice Lead

Unit4 is an agile, fast growing Cloud company with over 40 years of heritage, focused on redefining Enterprise Resource Planning (ERP) for mid-market people-centric organisations. They provide innovative, self-driving, adaptive, and intuitive software to help customers focus on meaningful high-value work.

• Proven experience with ServiceNow as an architect or team leader.
• Strong expertise in ServiceNow ITSM, CSM, and HRSD platform development, configuration, and administration.
• Strong understanding of ITIL best practices and ITSM and HR processes.
• Knowledge of ServiceNow NowAssist AI is an advantage.
• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable.
• Leadership skills with experience managing technical teams.
• Excellent communication and collaboration skills.
• Good English proficiency.

• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.
• Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.
• Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.
• Develop and implement best practices for ServiceNow governance, security, and optimization.
• Ensure seamless integration of ServiceNow with other enterprise applications and systems.
• Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.
• Oversee license management, ensuring compliance with ServiceNow licensing agreements.
• Manage relationships with ServiceNow and third-party vendors to ensure optimal service delivery and platform support.

This role may require security clearance for customer projects and access to sensitive customer data. Background checks may be requested after offer acceptance, including criminal record declaration, right to work, personal identification, and work history, subject to local laws and privacy regulations.