Application Support Specialist – Logistics and Transportation

Our client is a leading player in the logistics industry, focusing on digital logistics innovation and transportation management systems.

• At least 3 years of experience in application support, preferably within a logistics or transportation environment.
• Strong functional analysis skills related to logistics or warehouse management systems.
• Proficiency in SQL, Windows environment, and ITSM tools such as ServiceNow.
• Good problem-solving skills with the ability to prioritize and manage incidents effectively.
• Excellent written and verbal communication skills in professional English.

Nice to have:

• Experience with WMS, TMS or related logistics applications.
• Knowledge of logistics and transportation business processes.
• Certification in ITIL or other IT support frameworks.

• Handle Level 1 and Level 2 user incidents and service requests to ensure optimal application availability.
• Perform functional and technical analysis to troubleshoot application issues effectively.
• Qualify and prioritize tickets using ITSM tools such as ServiceNow, escalating issues when necessary.
• Follow incidents through to resolution, ensuring minimal impact on business operations.
• Conduct testing activities during production releases to ensure seamless updates.
• Write, update, and maintain procedures and knowledge base documentation.
• Participate in major incident management and crisis resolution meetings to support continuous service delivery.

Only candidates with an existing legal right to work in the European Union will be considered for this role.