Senior Support Engineer

Snowflake is a company focused on powering the era of the agentic enterprise, scaling its team to enable and accelerate growth.

• Minimum of 5+ years experience supporting information technology infrastructure
• Minimum of 2 years experience providing executive-level support
• Strong experience with Mac OS systems at the user level
• Experience with change control policies and procedures
• Experience administering small-size corporate server rooms
• Experience with Zoom, Slack, Okta, Confluence, JIRA, ServiceNow
• Office 365 Administration experience
• Google Administration experience
• Jamf Administration experience
• Active Directory Administration experience
• Ability to work a flexible schedule, including overtime and after-hours work
• Onsite role requirement

• Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts
• Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs
• Provide Global support by managing tickets within ET Service Management
• Manage Ticketing System (ServiceNow) and understand when to escalate priority issues
• Follow standard operating procedures and redirect problems to appropriate resources when needed
• Develop, document, and implement standard operating procedures and customer service guidelines relating to remote ET support and pass them down to Level 1 help desk
• Actively participate as a Global ET member and participate in global projects
• Manage and prioritize multiple problems and issues with minimal supervision
• Provide excellent oral and written communication with strong interpersonal skills
• Manage projects and understand project methodology
• Troubleshoot and solve problems with resiliency and ability to handle high demands
• Provide local A/V support with working knowledge of video collaboration (Zoom)
• Prepare the office for new product or service releases and ensure compliance with IT security and general controls
• Maintain local inventory accuracy and coordinate equipment
• Prepare new hire hardware for deployment
• Run weekly new hire orientation
• Troubleshoot client-side network connectivity issues

Onsite role in Warsaw, Poland.