Senior Support Engineer

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SeniorZdalnie·WarszawaFull-time

#375612·Dodano 4 miesiące temu·58

Źródło: Snowflake

Tech Stack / Keywords

Snowflake is a company focused on powering the era of the agentic enterprise, scaling its team to enable and accelerate growth.

Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts
Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs
Provide Global support by managing tickets within ET Service Management
Manage Ticketing System (ServiceNow) and understand when to escalate priority issues
Follow standard operating procedures and redirect problems to appropriate resources when needed
Develop, document, and implement standard operating procedures and customer service guidelines relating to remote ET support and pass them down to Level 1 help desk
Actively participate as a Global ET member and participate in global projects
Manage and prioritize multiple problems and issues with minimal supervision
Provide excellent oral and written communication with strong interpersonal skills
Manage projects and understand project methodology
Troubleshoot and solve problems with resiliency and ability to handle high demands
Provide local A/V support with working knowledge of video collaboration (Zoom)
Prepare the office for new product or service releases and ensure compliance with IT security and general controls
Maintain local inventory accuracy and coordinate equipment
Prepare new hire hardware for deployment
Run weekly new hire orientation
Troubleshoot client-side network connectivity issues

Onsite role in Warsaw, Poland.

Snowflake

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