IT Operations Engineer (Kafka Platform Support)

Cyclad is an international consulting company specializing in IT/ICT sectors, providing outsourcing services in HR and IT. They serve diverse industries including Banking, Aviation, Travel, Cybersecurity, and BPO, tailoring solutions to each sector's unique challenges.

• Minimum 3–6 years of experience in IT operations, production support, or platform support
• Hands-on experience with Apache Kafka or similar event streaming platforms
• Strong understanding of distributed systems (partitioning, replication, scaling)
• Strong troubleshooting skills in production IT environments
• Experience with monitoring, logging, and alerting tools (e.g., Grafana, Prometheus)
• Knowledge of Git and version control practices
• Familiarity with GitLab CI/CD and existing pipelines
• Experience with incident management processes and support tools
• Experience working with runbooks, SOPs, and structured operational environments
• Strong communication skills and ability to explain technical issues clearly
• Experience working with internal customers and cross-functional teams
• Customer-focused mindset with a proactive approach to support
• Fluency in English (written and spoken)

Nice to have:

• Experience with AWS or other cloud platforms
• Familiarity with Kubernetes and containerized environments
• Experience with monitoring tools such as Grafana and Prometheus
• Understanding of automation in IT operations and platform support environments

• Operate, monitor, and maintain a Kafka-based messaging platform in production
• Ensure platform availability, stability, and performance according to SLAs
• Monitor system health using logs, metrics, and alerting tools
• Perform routine operational checks and maintenance
• Handle incidents and service requests via ticketing systems and support channels
• Troubleshoot issues across Kafka components (brokers, producers, consumers, integrations)
• Analyze logs, metrics, and system behavior to identify root causes
• Execute operational procedures based on runbooks and SOPs
• Perform configuration changes following established processes
• Maintain and improve operational documentation and runbooks
• Act as primary support contact for internal Kafka platform users
• Provide technical support via collaboration tools (e.g., Slack, Teams)
• Assist users with troubleshooting and best practices
• Translate user-reported issues into actionable insights for technical teams