Servicenow Architect

Cyclad is an international consulting company specializing in IT/ICT sectors, providing outsourcing services in HR and IT across industries including Banking, Aviation, Travel, Cybersecurity, and BPO.

• 7+ years with ServiceNow architecture
• Proven experience leading ServiceNow design and delivery across multiple modules
• Deep expertise in UI Builder, App Engine, IntegrationHub, MID Server, CMDB
• Strong background in custom data modelling and enterprise integrations
• Experience integrating ServiceNow with SAP and legacy systems
• Ability to lead technical discussions and influence stakeholders
• Strong mentoring and leadership capabilities

Nice to have:

• Experience with AI/GenAI solutions in enterprise environments
• Exposure to modern data platforms (e.g., Databricks)
• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist (ITSM, CSM, or ITOM)
• ServiceNow Certified Application Developer (CAD)

• Define and govern end-to-end ServiceNow architecture across multiple modules
• Design and deliver applications using UI Builder and App Engine within unified workspaces
• Lead integration strategy with systems such as SAP, Databricks, and legacy platforms
• Build and oversee custom data models, ensuring scalability and performance
• Conduct and lead Design Authority sessions across ITSM, ITOM, CSM, and SPM domains
• Define and enforce technical governance, standards, and best practices
• Collaborate with enterprise architects, product owners, and delivery teams
• Mentor developers and architects, supporting knowledge sharing and growth
• Evaluate and implement AI/GenAI capabilities within the ServiceNow ecosystem
• Create architecture documentation, reusable components, and solution blueprints