Technical Support Engineer

KYP.ai platform - Productivity 360° captures enormous amount of unstructured information, skillfully blends process and task mining techniques to analyze it and ultimately help companies see, understand and act on how work gets done. With AI-driven analytics, we provide rapid insights into patterns and inefficiencies to transform companies' ways of working.

• Approx. 10 years of technical software solutions implementation, architecture design, evaluation, and investigation
• Solid expertise across Application Architecture, Cloud, Security and AI/ML
• Demonstrable experience in consultative approaches with solving business challenges and a track record of successfully overcoming technical objections
• Relevant work experience in enterprise software sales, pre-sales, or information technology consulting
• Experience in working with analytical software and large amounts of data
• Former exposure to business process modelling or process mining would be a big plus
• Engineering, Computer science, Mathematics or Physics degree

Nice to have:

• Former exposure to business process modelling or process mining

• Work with implementation teams from concept to deal closure, providing expertise for successfully deploying KYP.ai productivity intelligence platform in enterprise environments
• Shape customer centric solution, lead scoping to generate technical solutions, estimates and approaches
• Lead technical assessments of current state of enterprise processes and data so as to architect a path to transformation using KYP.ai platform
• Conduct full technical discovery, identifying pain points, business and technical requirements, “as is” and “to be” scenarios
• Demonstrate experience presenting technical topics in front of a senior audience, including C-Levels
• Apply methodology, reusable assets, and previous work experience to deliver consistently high-quality work
• Contributing to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives
• Lead or co-lead solution-related answers to RFPs issued by clients
• Collaborate on both strategic and tactical level with KYP.ai partners