Senior Mainframe Support Engineer

DXC Technology is a global independent IT services company formed by the merger of CSC and Hewlett Packard Enterprise's Enterprise Services. It serves nearly 6,000 private and public sector clients across 70 countries and is recognized among the best corporate citizens globally.

• Expertise in CICS.
• Minimum of 5+ years hands-on Mainframe knowledge.
• Degree or Diploma in Computer Science, Computer Engineering, Electrical Engineering, or Management Information Systems.
• Preferably 10+ years experience within IT Operations and infrastructure services support.
• Excellent understanding of ITSM/ITIL processes.
• Fluent in English at B2 level.

• Collaborate with the Team Technology Lead, Account Support Team, and other support teams.
• Maintain deep understanding of the customer's business, environment, and support processes.
• Follow ITIL standards to proactively address service issues.
• Maintain and update technical documentation ensuring compliance with internal standards.
• Participate in quality and productivity projects to ensure process compliance.
• Provide technical consultation, training, and lead workshops.
• Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.
• Implement and plan changes, participate in advisory boards, and maintain the Configuration Management Database (CMDB).
• Implement technical projects related to the responsible platform or technology.

Recruitment fraud warning: DXC Technology does not make employment offers via social media and never asks for money or equipment purchases during the recruitment process.