SpotOn

Customer Service Agent

6600 - 9800 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidHybryda·KrakówFull-time·Umowa o pracę

#388935·Dodano 4 miesiące temu·2

Źródło: SOLID.Jobs

Aplikuj teraz

Tech Stack / Keywords

Customer supportTroubleshootingWi-FiIP ConfigurationBluetoothCRMPOS systemsSalesforce

Firma i stanowisko

SpotOn helps restaurants grow profits, streamline operations, and own their customer experience. Backed by deep industry expertise, we combine powerful tech with hands-on partnership to help operators succeed in a changing industry.

Wymagania

Availability for night shift (22:00 PM to 6:00 AM PL time)
Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation)
Willingness to work weekends and public holidays
1–3 years of professional experience in customer success, call center, or related roles
Fluent Polish and strong English communication skills
Foundational troubleshooting and analytical skills for software and hardware environments
Basic understanding of system connectivity and networking fundamentals (Wi-Fi, IP configuration, Bluetooth pairing)
Customer-focused mindset
Detail-oriented and organized
Adaptable to new technologies

Nice to have:

Fluency in Spanish
Knowledge of Salesforce

Obowiązki

Serve as the first point of contact for clients, delivering high-quality support across both software and hardware environments.
Handle inbound calls, resolve issues in real time, and deliver a high-quality client experience.
Troubleshoot and resolve common technical issues related to POS systems, payment devices, and peripherals.
Guide clients through basic setup, updates, and everyday use of the platform.
Accurately log all interactions and actions in CRM/ticketing systems.
Escalate complex cases to Tier 2 with clear documentation and context.
Identify recurring issues and share insights to improve processes, product, and knowledge base.
Collaborate with internal teams (Support, QA, Training) to continuously improve service quality.

Benefity

6.6k–9.8k PLN brutto/month (Employment contract)
Full-time fixed working hours
Hybrid remote work model
Medical package
Cold beverages
Chill room
Relocation package

Opieka zdrowotna

Napoje w biurze

Chill room

Pakiet relokacyjny

SpotOn

2 aktywne oferty

Zobacz wszystkie oferty

Aplikuj teraz