Senior Product Manager – Marketplace (100% Remote within Spain)

Docplanner, formerly known as Doctoralia, is a healthcare technology company operating a leading patient-doctor marketplace across 13 countries with over 90 million monthly patients and 300k+ specialists using their platform. The company employs over 2,500 people globally and maintains a startup mindset while operating product, engineering, and data teams responsible for the global product.

Core Product Management experience:

• 5+ years building digital consumer or marketplace products
• Strong product thinking and user-centric mindset with commercial acumen
• Excellent communication and stakeholder management across technical and commercial audiences
• Cross-functional collaboration experience with Engineering, Design, and Data teams
• Comfortable operating with extreme ownership in ambiguous and emerging spaces

Exceptionally data-driven:

• Fluent with SQL for querying large datasets independently
• Ability to translate business logic into ranking, scoring, or matching algorithms
• Strong analytical and experimentation skills with data-driven decision making

Deep understanding of customer economics:

• Knowledge of subscription marketplace metrics: churn, retention, engagement, activation, ARPU, lifetime value
• Experience driving retention and engagement metrics for customer bases

Marketplace and AI mindset:

• Understanding of two-sided marketplace dynamics and balancing supply-side and consumer outcomes
• Hands-on experience using AI tools in daily product workflows
• Ability to quickly transition from research to execution and launch

Bonus points:

• Experience with search, ranking, recommendation, or matching systems
• Experience with pricing, monetisation, or visibility/ads products in a marketplace
• Experience owning customer success, retention, or supply-growth outcomes
• Background in healthcare, healthtech, wellness, or patient-engagement products
• Experience building AI products powered by LLMs or conversational interfaces including chat evaluation and prompt optimisation

Owning Doctor Success strategy and outcomes:

• Co-own marketplace success metrics including retention, churn, and zero-booking doctors
• Partner with Customer Success and Patient Marketing to optimize doctor onboarding and renewal processes
• Design success journeys tailored to different customer segments and specialties

Owning ranking, relevance, and visibility logic:

• Manage business logic for doctor and clinic rankings, matching, and marketplace listings
• Balance patient experience, relevance, and commercial objectives
• Define evaluation frameworks, metrics, and experiments to improve ranking quality

Owning paid visibility and growth products:

• Own roadmap and business logic for paid visibility offerings such as First Class and Media360
• Ensure product value and ROI are transparent to customers

Working data-first:

• Use SQL and analytics tools to analyze data, size opportunities, and validate decisions
• Instrument products, define metrics, and build dashboards and experiments
• Lead an experimentation culture with hypothesis formation, A/B testing, and iteration

Operating as an AI-native Product Manager:

• Use AI tools like Claude, Claude Code, and Cursor to accelerate discovery, prototyping, and execution
• Rapidly move from research to validation, launch, and iteration using AI-assisted workflows

Collaborating across teams:

• Work with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams
• Leverage qualitative and quantitative research to optimize customer outcomes
• Support evolution of marketplace and AI-native product practices

Docplanner promotes and embraces equal opportunities in hiring and daily work life. They provide adaptations in the recruitment process for candidates who request support to ensure fairness regardless of age, disability, gender identity, marital status, pregnancy, race, nationality, religion, sexual orientation, or any other dimension of diversity.