IT Support Customer Service (with German)

Base.com supports entrepreneurs to conquer the global e-commerce world by providing technology that revolutionizes online selling. Their international team operates from Europe to the Americas, delivering an all-in-one system integrating sellers with industry leaders like Amazon, eBay, Shopify, DHL, and FedEx. The platform has grown 15-fold in the last 3 years, emphasizing real impact and collaboration as core values.

• Minimum 3 years of experience in the e-commerce sector
• Very good command of the German language (at least B2+/C1+)
• Good command of the English language (at least B2)
• Accuracy and attention to detail
• Willingness to continuously expand knowledge
• Highly developed communication skills (internally and externally)
• Very good organization skills working remotely
• Analytical skills
• Ability to quickly learn and acquire new 'digital skills'

• Provide first-line support for customers and users
• Ensure customer satisfaction with products, services, and features
• Take full responsibility for handling support tickets
• Diagnose and resolve user-reported issues
• Collaborate with technical teams to solve reported problems
• Work with the Implementation and Onboarding teams for the DACH region
• Develop and update knowledge base within the global IT Support department
• Test new functionalities
• Participate in additional projects aligned with strengths and skills