digatus personal GmbH

German IT Support Specialist (m/f/d)

~5 - 8 PLN/ godz./ godz.UoPUmowa o pracę (brutto)

MidOn-site·WrocławFull-time·Umowa o pracę

#398521·Dodano 3 miesiące temu·6

Źródło: justjoin.it

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Tech Stack / Keywords

IT SupportHelpdeskWindows 10VPNCustomer SupportM365

Podsumowanie oferty

As a German IT Support Specialist, you will be the first point of contact for IT-related requests from German-speaking customers. Your role involves resolving technical issues related to Windows clients, Microsoft 365, Office applications, and network access. You will work in an experienced international IT team using modern support tools and adhere to ITIL-oriented processes.

Wymagania

Initial experience in IT support, service desk, or helpdesk environments
Very good German language skills at C1 level (mandatory)
Good English language skills (advantage)
Knowledge of Windows 10/11, Microsoft Office, and Microsoft 365
Experience with ticketing systems, remote support tools, or ITSM processes (advantage)
Experience with Active Directory, user administration, and password management
Basic understanding of networks, servers, VPN, printers, and client hardware
Friendly and professional communication style by phone and in writing
Structured, reliable, and solution-oriented working style
Willingness to learn new systems and customer environments

Nice to have:

Experience with ITIL-oriented support processes

Obowiązki

Receiving, classifying, and processing IT incidents and service requests via phone, email, and ticketing system
Providing first-level resolution for user issues with Windows clients, Microsoft 365, Office applications, printers, network access, and standard software
Supporting password resets, user accounts, permissions, and basic Active Directory topics
Documenting all activities in the ticketing system following ITIL-oriented processes
Forwarding complex incidents to 2nd Level Support or specialist teams
Communicating with users in German
Ensuring compliance with defined Service Level Agreements and quality standards
Supporting rollouts, client support, and basic remote support activities

Benefity

Entry into a growing international IT service team
Collaboration with German customers and the digatus Group
Modern IT service processes and professional customer environments
Development opportunities towards 2nd Level Support, Field Service, System Administration, or Service Management
A collegial team in Wrocław on site
Varied tasks in IT support
Fair compensation and long-term perspective

Inne informacje

Please be informed that the data controller is digatus personal GmbH (hereinafter "controller"). You have the right to request access to your personal data, rectification, erasure or restriction of processing, the right to object, data portability, and to lodge complaints to supervisory authority. Processing is based on legal obligations and consent. Personal data will be processed until recruitment completion and potential claims periods. Consent can be withdrawn at any time.

digatus personal GmbH

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