Senior Salesforce Business Analyst

• Proficiency in translating business requirements into user stories and functional documentation
• Experience in leading discovery sessions and documenting requirements, including user stories, flows, rules, and processes
• Skills in stakeholder management, including communicating expectations, risks, and change impacts
• Understanding of requirements traceability and reuse planning, considering regulatory requirements and business rules
• Familiarity with Salesforce and issue tracking systems for independent research and documentation
• Competency in presenting solutions to technical and non-technical audiences
• Capability to write technical and functional documentation and communicate daily with senior client stakeholders in English

Nice to have:

• Background in CPQ
• Experience in identification of business opportunities

• Translate business requirements and approve user stories according to client's Definition of Ready
• Determine a BA approach, gain needed stakeholder and team buy-in, and measure the effectiveness of the approach chosen
• Work proactively toward deliverable goals and objectives
• Update functional documentation, including Functional Design Documents and User Guides, by independently gathering information from requirement documents, user guides, Salesforce, and issue tracking systems
• Lead discovery sessions for new requirements and document them accordingly, including user stories, flows, rules, and processes
• Plan for requirements reuse, considering regulatory requirements, business rules, and business processes
• Communicate risks and impacts of changes clearly and provide options to manage and mitigate them
• Present solutions to the appropriate audience, including changes to current processes and ways of working, and explain why a change to a system, process, or capability is needed
• Manage stakeholder expectations and engagement throughout the project lifecycle
• Trace solution requirements backwards and forwards and organize traceability
• Build trust with stakeholders and protect the team's reputation
• Track, communicate, and proactively follow up on issues in priority order