Key Account Manager with German

We are a leading provider of advanced enterprise software solutions focusing on loyalty schemes and digital transformation for large-scale organizations. The role supports the continuous growth of our commercial division by managing highest-value accounts.

• 3–5+ years experience as Key Account Manager/Executive in enterprise software (B2B SaaS or On-Premise)
• Success in managing complex decision-making structures up to C-suite and VP levels
• Hands-on experience with joint business planning, account mapping, and executive business reviews (QBRs/EBRs)
• Proven ability to meet renewal targets, drive upsell/cross-sell and manage complex negotiations
• Strong data-driven skills analyzing usage metrics, tracking ROI, and mitigating churn risks
• Ability to orchestrate internal account pods across multiple functions
• Professional fluency in English and German (min. C1) for client interactions

• Build and execute strategic multi-year account roadmaps
• Map key enterprise stakeholders and track ROI/KPI metrics
• Act as a trusted advisor leading Quarterly Business Reviews (QBRs)
• Connect client executive sponsors with internal leadership
• Identify new business opportunities and manage expansion pipelines
• Lead contract negotiations
• Monitor account health and product adoption to manage renewal cycles and mitigate churn
• Channel client requirements to Product Management and drive adoption with Customer Success Managers
• Coordinate internal resources like Technical Consultants, Support, and Professional Services to fulfill account commitments