Delivery Lead in the EU

Andersen is a global software development company with over 18 years of experience supporting businesses worldwide in digital transformation. Headquartered in Poland, operating development centers across multiple countries, delivering end-to-end IT services including custom software development, API integration, system architecture, legacy modernization, and long-term support. The company employs 3,700+ experts and has delivered over 1,000 projects across industries such as Healthcare, FinTech, Logistics, Automotive, Manufacturing, E-commerce, and Multimedia & Entertainment.

• Experience leading complex IT delivery engagements for 4+ years.
• Experience managing distributed cross-functional teams.
• Experience in stakeholder and client management.
• Experience working in Agile project environments.
• Experience with project governance, reporting, and escalation management.
• Experience delivering enterprise software solutions.
• Salesforce implementation or Salesforce development delivery experience.
• Experience in multi-vendor environments.
• Experience managing application development projects exceeding 30 person-days.
• Experience with enterprise clients in regulated industries.
• Knowledge of Salesforce; Salesforce Platform; Sales Cloud; Service Cloud; Experience Cloud; Salesforce delivery lifecycle; Release management; Environment management; Agile Accelerator or comparable agile tooling.
• Knowledge of DevOps & Engineering; GitHub; CI/CD principles; Salesforce DX concepts; Release and deployment processes; Development governance; Quality assurance processes; Enterprise Ecosystem.
• English language proficiency from Upper-Intermediate or above.
• German language proficiency from Upper-Intermediate or above.

• Leading Salesforce implementation and new application development projects.
• Managing delivery scope, schedule, risks, dependencies, and milestones.
• Coordinating development, testing, deployment, hypercare, and acceptance activities.
• Ensuring adherence to Swissgrid development processes and quality standards.
• Supporting release and deployment planning activities.
• Serving as the primary contact between Swissgrid and the supplier organization.
• Building relationships with Stream Leads, Process Owners, Project Managers, and business stakeholders.
• Managing escalations and issue resolution.
• Ensuring transparent reporting and communication.
• Ensuring proper staffing and availability of delivery team members.
• Coordinating Architects, Consultants, Developers, and DevOps Engineers.
• Fostering collaboration across business and technical teams.
• Driving accountability and delivery ownership within the team.
• Ensuring compliance with agreed DevOps, configuration, documentation, and development standards.
• Overseeing Definition of Ready and Definition of Done processes.
• Supporting Service Review Meetings and milestone reviews.
• Organizing and governing knowledge transfer between supplier and Swissgrid.
• Participating in Service Review Meetings.