Capgemini

Business Data Analyst (ServiceNow)

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MidHybryda·WarszawaFull-time

#410526·Dodano dwa miesiące temu·7

Źródło: nofluffjobs.com

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Tech Stack / Keywords

Power BISLASQLData analysisETLStakeholder management

Firma i stanowisko

Capgemini is an AI-powered global business and technology transformation partner delivering tangible business value. With nearly 60 years of heritage, Capgemini is a diverse group of over 420,000 team members across more than 50 countries. The company offers end-to-end services leveraging AI, technology, design, engineering, and business operations expertise.

Wymagania

Strong experience in reporting tools such as ServiceNow platform (Performance Analytics) and Power BI
Experience defining metrics enabling data-driven decisions, including SLA/KPI frameworks in ServiceNow
Experience in ITSM, SIAM, or multi-vendor environments preferred
Knowledge of SQL, data analysis techniques, and developing ETL processes, with reports modeling (DAX)
Excellent communication and stakeholder management skills within project environments
Strong analytical and problem-solving skills
Experience gathering, analyzing, and documenting technical requirements and proposing effective technical solutions
Fluent English, both spoken and written (C1)

Obowiązki

Conduct As-Is assessment of current SLA/KPI/OLA frameworks and identify improvement opportunities
Facilitate stakeholder workshops to gather, analyze, and translate business requirements into user stories, acceptance criteria, and functional specifications
Define and document SLA/KPI metrics aligned with business objectives and industry best practices
Create and maintain Report Solution Design Documents (RSDDs) for agreed metrics and dashboards
Build dashboards, scorecards, and reports
Configure and manage Performance Analytics indicators, data collectors, breakdowns, and scheduled jobs
Validate SLA/KPI definitions and dashboard outputs with stakeholders and obtain sign-off
Support UAT, testing cycles, and solution demonstrations
Monitor and troubleshoot data collection failures and analytics issues
Analyze trends, identify performance gaps, and recommend corrective actions
Support continuous improvement initiatives and service performance governance
Support definition and tracking of supplier SLA/KPI metrics within a centralized ServiceNow platform
Enable reporting for penalties and earnbacks tied to service performance
Support monthly performance reporting and supplier review processes

Benefity

Yearly financial bonus
Private medical care with Medicover including additional packages (dental, senior care, oncology)
Life insurance
Access to NAIS benefit platform
Access to over 70 training tracks with certification opportunities (including GenAI, Excel, Business Analysis, Project Management) on the NEXT platform
Free access to Education First language platform, TED Talks, Udemy Business materials and trainings
Hybrid working model with home office package (laptop, monitor, chair)
Opportunity to work with cutting-edge technology
Free coffee
Bike parking
Free parking
Mobile phone
In-house trainings
Modern office
No dress code
Sport subscription

Premie

Opieka zdrowotna

Ubezpieczenie

Dofinansowanie szkoleń

Spotkania integracyjne

Elastyczne godziny

Karta sportowa

Telefon

Parking dla rowerów

Parking dla aut

Napoje w biurze

Szkolenia wewnętrzne

Firmowa stołówka

Chill room

Capgemini

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