Senior Customer Support Advisor (with Spanish)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, a diverse group of over 420,000 team members in more than 50 countries, delivering end-to-end services and solutions across strategy, technology, design, engineering, and business operations.

• C1 proficiency in Spanish and a good command of English, both written and spoken.
• Minimum 2 years of experience in an international contact center, customer support, or customer service environment.
• Strong communication, customer service, and stakeholder management skills.
• Excellent problem-solving, analytical, and decision-making abilities.
• Good technical aptitude, including proficiency in MS Office tools.
• Proactive, customer-focused mindset with a commitment to delivering high-quality service.

• Provide professional support to customers via phone, email, chat, and other communication channels in Spanish.
• Investigate, troubleshoot, and resolve customer inquiries in a timely and accurate manner.
• Build and maintain strong customer relationships to ensure a positive customer experience and high satisfaction levels.
• Maintain accurate case documentation and collaborate with internal teams to ensure effective issue resolution.
• Support process improvements, knowledge base updates, and compliance requirements.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices by evaluating individuals based on qualifications and performance, not personal characteristics.