Senior Digital Product Manager

HSBC is a financial services organisation that serves more than 40 million customers across 58 countries and territories. It is publicly listed on the London, Hong Kong, New York, and Bermuda stock exchanges.

• Experience as a Digital Product Manager or Product Owner delivering customer-facing products at scale.
• Strong knowledge of digital identity verification, authentication, or fraud and risk controls in financial services or regulated industries.
• Data-driven product decision-making using funnel, conversion and operational metrics.
• Experience leading cross-functional teams and navigating complex stakeholders and governance.
• Strong written communication and ability to produce product requirements, decision papers, and governance updates.
• Understanding of secure, compliant delivery including privacy, security, and regulatory expectations.
• Experience delivering across multiple markets balancing localisation and regulatory variation.
• Ability to improve pass rates, reduce fraud, increase resilience and enhance customer experience through disciplined product management.
• 5 years of experience in a similar role.

Nice to have:

• Monitorowanie KPI.

• Own DIVA's product vision, multi-year strategy and roadmap.
• Convert stakeholder opportunities into prioritised business cases, epics and features with measurable value, acceptance criteria and milestones.
• Optimise end-to-end journeys using funnel analytics, error codes and customer feedback to improve completion and pass rates.
• Lead agile squads across engineering, UX, data and QA; manage cross-platform and market dependencies and release readiness.
• Partner with Risk, Compliance and Legal on controls-by-design, governance reporting, incidents and measurable outcomes.