auticon

Atlassian Consultant (Jira, Confluence & JSM)

120 - 150 PLN/ godz./ godz.B2BB2B (netto)

NieokreśloneHybryda·KrakówFull-time·B2B

#413687·Dodano dwa miesiące temu·12

Źródło: auticon

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Tech Stack / Keywords

JiraCloudScriptingPython Node.js

Firma i stanowisko

auticon is a German-Norwegian social enterprise with over 15 years of experience, aiming to empower individuals on the autism spectrum by integrating their talents into technical and IT-related roles. The company creates an inclusive, autism-friendly work environment where neurodivergent consultants thrive.

Wymagania

Strong knowledge of Jira Software, Confluence, and Jira Service Management (JSM) with ability to support business and technical users.
Hands-on experience configuring Jira and JSM, including workflows, automation, portals, SLAs, queues, request types, and knowledge base integration.
Good understanding of Advanced Roadmaps, including capacity planning, dependencies, and reporting.
Strong stakeholder management skills to gather requirements and recommend effective solutions.
Continuous improvement mindset focusing on process optimization, user experience, and business value.

Nice to have:

Experience with Jira and Confluence Cloud, including Cloud migration, adoption, and knowledge of Cloud capabilities and limitations.
Experience working in hybrid Cloud/Data Center environments.
Basic scripting or programming skills (e.g., Python, Node.js).

Obowiązki

Provide day-to-day support for Jira, Confluence, and Jira Service Management (JSM) to technical and business users, translating requirements into solutions.
Configure and maintain Jira projects including workflows, issue types, custom fields, permissions, screens, and automation.
Manage and improve Confluence spaces, templates, and knowledge sharing.
Configure and optimize JSM projects: request types, customer portals, queues, SLAs, approvals, workflows, and knowledge base integration.
Collaborate with cross-functional teams to enhance service management processes and workflow efficiency.
Build dashboards, reports, and automation to improve visibility and streamline processes.
Support portfolio planning using Advanced Roadmaps including dependencies, capacity planning, and reporting.
Create documentation, user guides, and conduct user training.
Promote Atlassian best practices and governance across the organization.

Benefity

Inclusive workplace embracing neurodiversity, with majority of consultants on the autism spectrum.
Supportive environment providing tailored accommodations.
Straightforward and transparent recruitment processes.
Autism-friendly workplaces with flexible policies and open communication.

auticon

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