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Support Consultant (MD365 Customer Journeys)

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SeniorHybryda·KatowiceFull-time

#414062·Dodano 3 miesiące temu·1

Źródło: Reply Polska

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Tech Stack / Keywords

Microsoft DynamicsNetworking

Firma i stanowisko

Cluster Reply is a company operating in consulting and technology fields, providing support and expertise for Microsoft Dynamics 365 solutions focusing on Customer Insights – Journeys.

Wymagania

Bachelor’s degree in Computer Science, Software Engineering, or related field, or equivalent experience.
Practical experience with Microsoft Dynamics 365, especially Customer Insights – Journeys.
Strong understanding of customer journeys, segmentation, automation, and marketing processes.
Experience in providing application or functional support within a Microsoft Dynamics 365 environment.
Customer-first mindset with empathy and professionalism in user interactions.
Strong analytical and problem-solving skills.
Ability to explain technical or functional topics clearly.
Fluent communication skills in English and Polish.
Availability to work in a hybrid mode with at least one visit to the office per month.

Obowiązki

Provide functional support for Microsoft Dynamics 365 solutions focused on Customer Insights – Journeys.
Analyze and resolve user issues related to Customer Journeys, Segments and triggers, Marketing forms and emails, Event Management, and Customer Insights Journeys configuration.
Investigate and troubleshoot functional issues, escalating technical problems when necessary.
Advise users on best practices and recommended solution designs.
Collaborate closely with project consultants and implementation teams to resolve complex requests.
Document recurring issues, solutions, and knowledge articles to improve support quality.
Ensure timely and professional communication with internal and external users.
Contribute to continuous improvement of support processes and customer satisfaction.

Benefity

Access to Motivizer Benefits Platform with a monthly budget of 550 PLN for medical care packages, meal tickets, sports cards, cinema tickets, shop vouchers, discounts, and more.
Language courses via a multi-language learning platform.
Regular training opportunities both internally and from external providers.
Participation in an internal community with networking events, coding challenges, and company parties.

Kursy językowe

Dofinansowanie szkoleń

Spotkania integracyjne

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