EUS Tower Lead

Capgemini is a global business transformation partner with expertise in AI, cloud, and data. The company has nearly 60 years of experience, employs over 410,000 team members in more than 50 countries, and reported 2025 revenues of €22.5 billion. Capgemini focuses on building intelligent, sustainable futures for enterprises and offers end-to-end capabilities spanning strategy, technology, engineering, and intelligent operations.

• At least 5 years of experience in presales, solution management, or solution development focused on End User Services, Employee Experience, or Digital Workplace environments.
• Proven experience supporting workplace transformation initiatives including Microsoft 365, virtual desktop solutions, endpoint management, workplace security, application transformation, or user experience management.
• Strong understanding of End User Services including Service Desk, Onsite Support, Workplace Services, and Modern Workplace operating models.
• Solid knowledge of Microsoft 365, Azure AD, Intune, MECM/SCCM, AVD, Citrix, Windows platforms, or related workplace technologies.
• Experience managing the full presales lifecycle including requirements analysis, solution scoping, RFI/RFP/RFQ responses, and client presentations.
• Commercial acumen with the ability to perform cost estimations, build cost models, assess risks, and develop business cases, Statements of Work, and related solution documentation.
• Ability to engage, influence, and present solution strategies to senior stakeholders including executive and CxO-level audiences.
• Experience leading or coordinating solution development within multidisciplinary bid teams, providing guidance, challenge, and direction to SMEs and stakeholders.
• Fluent English communication skills with ability to translate technical capabilities into business value for clients.

• Lead the end-to-end development of End User Services solutions across transition, run, and transformation phases for complex client engagements.
• Own the EUS Tower contribution throughout the presales lifecycle, including requirements analysis, solution scoping, RFI/RFP responses, and client presentations.
• Collaborate with bid managers, solution architects, SMEs, and other tower leads to define integrated and competitive client solutions.
• Develop solution cost models, including effort estimations, licensing, hardware, software, third-party services, and supporting assumptions.
• Support the preparation of commercial and contractual deliverables, including Statements of Work, Service Level Agreements, and solution documentation.
• Engage with clients, senior stakeholders, and partners to present, defend, and refine proposed solutions and value propositions.
• Drive alignment across delivery teams, suppliers, and stakeholders to ensure clear responsibilities, assumptions, dependencies, risks, and opportunities.
• Leverage market trends, competitive intelligence, and industry best practices to identify workplace transformation opportunities and enhance the competitiveness of the Employee Experience portfolio.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Employment decisions are based on qualifications and performance, not personal characteristics.