EUS Tower Lead

Capgemini is a global business transformation partner specializing in AI, cloud, and data. The company has over 410,000 employees in more than 50 countries and reported revenues of €22.5 billion in 2025. They focus on intelligent and sustainable business transformation and have collaborations with Fortune 500 companies.

• At least 5 years of experience in presales, solution management, or solution development focusing on End User Services, Employee Experience, or Digital Workplace environments.
• Proven experience supporting workplace transformation initiatives such as Microsoft 365, virtual desktop solutions, endpoint management, workplace security, application transformation, or user experience management.
• Strong understanding of End User Services including Service Desk, Onsite Support, Workplace Services, and Modern Workplace operating models.
• Solid knowledge of Microsoft technologies and ecosystems like Microsoft 365, Azure AD, Intune, MECM/SCCM, AVD, Citrix, and Windows platforms.
• Experience managing the full presales lifecycle including requirements analysis, solution scoping, RFI/RFP/RFQ responses, and client presentations.
• Commercial acumen for cost estimations, risk assessments, building business cases, and preparing Statements of Work.
• Ability to present and influence solution strategies to senior, executive, and CxO-level stakeholders.
• Experience leading multidisciplinary bid teams and coordinating solution development.
• Fluent English communication skills to translate technical capabilities into business value.

• Lead the end-to-end development of End User Services solutions across transition, run, and transformation phases for complex client engagements.
• Own the EUS Tower contribution throughout the presales lifecycle, including requirements analysis, solution scoping, RFI/RFP responses, and client presentations.
• Collaborate with bid managers, solution architects, SMEs, and other tower leads to define integrated and competitive client solutions.
• Develop solution cost models, including effort estimations, licensing, hardware, software, third-party services, and supporting assumptions.
• Support the preparation of commercial and contractual deliverables, including Statements of Work, Service Level Agreements, and solution documentation.
• Engage with clients, senior stakeholders, and partners to present, defend, and refine proposed solutions and value propositions.
• Drive alignment across delivery teams, suppliers, and stakeholders to ensure clear responsibilities, assumptions, dependencies, risks, and opportunities.
• Leverage market trends, competitive intelligence, and industry best practices to identify workplace transformation opportunities and enhance the competitiveness of the Employee Experience portfolio.