EPAM Systems

Lead Business Analyst (Service Cloud, Sales Cloud)

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SeniorZdalnieFull-time

#424028·Dodano dwa miesiące temu·4

Źródło: EPAM Systems

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Tech Stack / Keywords

SalesforceCloud

Podsumowanie oferty

We are seeking a Lead Business Analyst with strong expertise in Salesforce Service Cloud and Sales Cloud to drive requirements gathering, process design, and solution validation across a global CRM transformation program spanning Marketing, Sales, and Customer Support domains. The role includes preparing user stories, facilitating workshops, coaching Business Analysts, and collaborating with stakeholders to capture regional variations while maximizing the Global Core. The position focuses on the Lead-to-Order lifecycle and GDPR-related design decisions.

Wymagania

5+ years of experience as a Business Analyst on Salesforce or other enterprise CRM implementations
Skills in writing user stories and acceptance criteria using Given/When/Then behavior-driven format
Knowledge of at least one Salesforce cloud such as Sales, Service or Marketing Cloud
Experience in Agile delivery with 2-week sprints, including Definition of Ready and Definition of Done gate discipline
Competency in process mapping and current-state / future-state modeling
Familiarity with Azure DevOps, Jira and Confluence for backlog management and documentation
Strong stakeholder-facing communication skills with the ability to run and document workshops
Excellent written and spoken English

Nice to have:

Background in aftermarket, spare parts or service quoting processes
Experience on multi-region or multi-division rollouts
Background in manufacturing or industrial-goods domain
Familiarity with integration-heavy projects involving ERP and CRM systems such as SAP, JD Edwards and Dynamics

Obowiązki

Gather, document and validate business requirements from stakeholders across Marketing, Sales and Customer Support domains
Map current-state and future-state processes across the Lead-to-Order lifecycle, from Prospect to Lead through Issue to Resolution
Prepare user stories and acceptance criteria in Given/When/Then format, ensuring stories meet Definition of Ready before Sprint Backlog entry
Assist with workshop preparation, facilitation and note-taking during regional scope reviews across EMEA, NA/SA and APAC/India/China
Coach other Business Analysts to translate L1–L3 requirements into implementable user stories mapped to Salesforce clouds
Facilitate solution validation activities, including sprint demos, UAT preparation and defect triage
Maintain requirements documentation using client-provided tooling for backlog management and design documentation
Collaborate with Global Process Owners, Business SMEs and Divisional/Regional Leads to capture regional variations while maximizing the Global Core
Contribute to GDPR-related design decisions covering data visibility and opt-in flows

Benefity

Hybrid by design mode and opportunity to work remotely within Poland
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities
Career development programs
Thought leadership, mentoring, soft skills and well-being programs
Certification (Anthropic, Gemini, GCP, Azure, AWS)
English classes
Stable pay
Participation in the Employee Stock Purchase Plan with a 15% discount
Benefits package including health insurance, multisport, shopping vouchers
Referral bonuses up to $2,000
Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
Corporate, social and well-being events

Elastyczne godziny

Budżet konferencyjny

Dofinansowanie szkoleń

Kursy językowe

Opieka zdrowotna

Karta sportowa

Udziały pracownicze

Premie

Napoje w biurze

Darmowe przekąski

Spotkania integracyjne

Inne informacje

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.

EPAM Systems

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