Capgemini

Junior Customer Support Specialist (with Spanish)

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InternHybryda·KrakówFull-time

#425195·Dodano dwa miesiące temu·7

Źródło: Capgemini

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Tech Stack / Keywords

GenAIAICloud

Firma i stanowisko

Capgemini is a global business transformation partner specializing in AI, cloud, and data technologies. The company has over 410,000 team members in more than 50 countries and reported 2025 revenues of €22.5 billion. It offers end-to-end capabilities spanning strategy, technology, engineering, and intelligent operations.

Wymagania

Advanced level of English and Spanish with excellent written and verbal communication, listening, and comprehension skills.
Strong communication and customer service skills.
Motivation to grow in an international contact center environment.
Practical knowledge of Excel and other Microsoft Office tools.
Proven problem-solving abilities, capacity to work independently, prioritize tasks, and make sound decisions.
Strong commitment to customer experience with ability to build lasting relationships and adapt to change.
Bachelor's degree or student status.

Obowiązki

Manage and resolve customer inquiries via phone and email.
Troubleshoot issues and provide accurate, timely solutions.
Build and maintain strong relationships with customers.
Collaborate with internal teams to ensure efficient case resolution.
Maintain clear and accurate records of customer interactions.
Identify recurring issues and contribute to process improvements and knowledge base updates.

Benefity

Private medical care with Medicover including additional packages (dental, senior care, oncology) on preferential terms.
Life insurance.
Access to over 40 options on the NAIS benefit platform including Netflix, Spotify, and Sports card.
Hybrid working model combining office and home work with home office package (laptop, monitor, chair).
Buddy Programs for early support.
Access to over 70 training tracks with certification opportunities (including GenAI, Excel, Business Analysis, Project Management) on the NEXT platform.
Internal mobility, mentoring, professional communities, and People Manager support.

Opieka zdrowotna

Ubezpieczenie

Elastyczne godziny

Dofinansowanie szkoleń

Spotkania integracyjne

Capgemini

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