eConsulting

Operations Manager — Support Services

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SeniorZdalnie·WarszawaFull-time·B2B

#426379·Dodano miesiąc temu·14

Źródło: eConsulting

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Tech Stack / Keywords

Agile ITILITSMCloudSalesforce

Firma i stanowisko

We're a small, agile consulting company delivering IT services to large enterprises with globally recognizable brands. We operate globally in the IT sector with in-house development capabilities, focusing on regulated industries such as life sciences, QA, validation, cloud systems, human capital management (HCM), and Salesforce. Our clients include Oriflame, Sanofi, and Coca-Cola.

Wymagania

5+ years of experience in IT services, consulting, or similar environment
Proven track record managing service delivery teams in B2B or enterprise context
Strong advisory and consulting mindset, anticipating enterprise client needs
Operational excellence with scalable process building
Experience with SaaS platforms, application support, or managed services
Comfortable working with senior stakeholders at large organizations
English proficiency at C1 level or above

Nice to have:

Polish language skills
Experience with ITIL, ITSM frameworks, or structured service management methodologies
Background in HR tech, LMS, or talent management platforms
Experience in account growth or contributing to commercial strategy
Skill in playing darts or table soccer

Obowiązki

Own service delivery across all active client accounts, ensuring SLAs, quality standards, and client satisfaction targets are met
Lead and develop a team of ~10 technical experts, setting expectations and removing blockers
Build and maintain relationships with key enterprise clients as a trusted advisor
Set and enforce operational standards, including processes, escalation paths, documentation, and quality controls
Design KPIs and reporting for the support operation for performance visibility
Partner with account management on growth planning to identify service expansion opportunities
Drive continuous improvement by challenging the status quo while maintaining agility

Benefity

Full autonomy to lead
Enterprise exposure working with globally recognized brands
Competitive base salary plus performance bonus tied to account success
Benefits including Multisport card, private healthcare, and training budget
Flexible work: fully remote with optional hybrid; onsite in Warsaw approximately quarterly
Direct impact on company operations and decision-making

Karta sportowa

Opieka zdrowotna

Dofinansowanie szkoleń

eConsulting

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