Technical Advisor

Creatio is an AI CRM and workflow platform helping midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and partners, it serves thousands of customers in over 100 countries and automates millions of workflows daily. Recognized as a Leader and Strong Performer in Gartner and Forrester reports, Creatio was named to Inc.'s Best Workplaces list in 2025.

• Minimum 4 years experience in enterprise technical support, professional services, or TAM/TA roles, preferably in B2B SaaS.
• Experience with Creatio platform or similar low-code/no-code solutions, CRM systems, or SaaS platforms is a plus.
• Hands-on experience with APIs, integrations, SQL, cloud infrastructure including IIS, Redis, SQL server, and performance tuning using monitoring tools like Grafana or Zabbix.
• Strong understanding of platform architecture, deployment models (cloud/on-prem), and integrations within CRM or enterprise SaaS environments.
• Analytical skills for troubleshooting system issues, performance degradation, and dependencies.
• Ability to proactively detect trends and prevent escalations using monitoring tools, AI alerts, and system logs.
• Proficient in stakeholder communication including translating technical topics for non-technical audiences and managing executive relationships.
• Experience collaborating across support, customer success, and product teams.
• Familiarity with DevOps, CI/CD pipelines, and self-service enablement for scalability and efficiency.
• Advanced English proficiency.
• Proactive, customer-first mindset with strong ownership culture.

• Be the dedicated technical contact for assigned enterprise accounts, owning all technical matters and escalations.
• Collaborate with Support, Product, and RCD teams to manage critical incidents and technical case escalations ensuring SLA compliance.
• Continuously monitor system performance and health to identify risks and bottlenecks with actionable mitigation recommendations.
• Guide customers on platform best practices, feature enablement, architecture, and performance optimization aligned with business roadmaps.
• Participate in QBRs and strategic reviews, providing customer feedback and influencing product roadmap decisions.

The role is based in Poland.