Senior Application Support Engineer (16:00-24:00)

Link Group is seeking a Senior Application Support Engineer to join a team responsible for supporting and maintaining critical applications in a production environment. The role involves application support, IT Service Management, monitoring, troubleshooting, and automation within an international environment.

• 5–7+ years of experience in Application Support, Production Support, IT Operations or similar role.
• Strong hands-on experience with UNIX/Linux and Shell Scripting.
• Strong knowledge of SQL and databases.
• Proficiency in at least one programming or scripting language, preferably Python.
• Solid experience in troubleshooting and supporting applications in production environments.
• Experience with technologies such as ELK, Kafka, and Zookeeper.
• Experience with Geneos ITRS, Airflow, and/or BMC Control-M is an advantage.
• Understanding of IT Service Management, particularly Incident, Problem and Change Management.
• Experience using AI tools to improve productivity and automate day-to-day activities.
• Ability to independently investigate and resolve complex technical issues.
• Effective under pressure and able to manage multiple priorities.
• Strong communication and collaboration skills.
• Very good command of English, both written and spoken.

• Provide in-depth technical BAU application and production support.
• Manage incidents, problems and changes of varying complexity in line with IT Service Management processes.
• Monitor applications, processes and environments using tools such as Geneos ITRS, Airflow, and BMC Control-M.
• Investigate and troubleshoot technical and production issues, identify root causes and drive them through to resolution.
• Work closely with UNIX, database, network and upstream/downstream application teams to maintain and improve service stability.
• Identify opportunities for automation and process improvements and take ownership of their implementation.
• Work with development teams to drive bug fixes and application enhancements that improve platform stability and supportability.
• Participate in Disaster Recovery (DR) testing and support remediation activities.
• Follow established Change Control and Fault Reporting procedures.
• Identify, assess and manage operational risks and audit points through to closure.
• Proactively share knowledge and provide cross-training within the team.
• Prioritize workload effectively in a complex and fast-paced environment.