Capgemini

Junior Customer Support Specialist (with German)

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JuniorHybryda·KrakówFull-time

#429101·Dodano dwa miesiące temu·5

Źródło: nofluffjobs.com

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Tech Stack / Keywords

ExcelDegree

Firma i stanowisko

Capgemini is a global business transformation partner specializing in AI, cloud, and data with over 410,000 team members. The company operates in more than 50 countries and reported revenues of €22.5 billion in 2025. It focuses on helping organizations imagine and build intelligent, sustainable futures combining AI, technology, and human ingenuity.

Wymagania

Advanced level of English and German with excellent written and verbal communication.
Strong communication and customer service skills.
Motivation to grow in an international contact center environment.
Practical knowledge of Excel and other Microsoft Office tools.
Proven problem-solving abilities, capacity to work independently, prioritize tasks, and make sound decisions.
Strong commitment to customer experience and ability to build lasting relationships and adapt to change.
Bachelor’s degree or student status.

Obowiązki

Manage and resolve customer inquiries via phone and email.
Troubleshoot issues and provide accurate, timely solutions.
Build and maintain strong relationships with customers.
Collaborate with internal teams to ensure efficient case resolution.
Maintain clear and accurate records of customer interactions.
Identify recurring issues and contribute to process improvements and knowledge base updates.

Benefity

Private medical care with Medicover including additional packages (dental, senior care, oncology).
Life insurance.
Access to 40+ options on NAIS benefit platform including Netflix, Spotify, and Sports card.
Hybrid working model with home office package (laptop, monitor, chair).
Buddy program for onboarding and continuous learning.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management).
Internal mobility, mentoring, professional communities, and support from People Manager.
Training budget.
Sport subscription.
Free coffee.
Bike parking and free parking.
Mobile phone.
In-house trainings.
Modern office.
No dress code.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Dofinansowanie szkoleń

Spotkania integracyjne

Telefon

Parking dla rowerów

Parking dla aut

Szkolenia wewnętrzne

Elastyczne godziny

Capgemini

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