Junior Customer Support Specialist (with German)

Capgemini is a global business transformation partner specializing in AI, cloud, and data with over 410,000 team members. The company operates in more than 50 countries and reported revenues of €22.5 billion in 2025. It focuses on helping organizations imagine and build intelligent, sustainable futures combining AI, technology, and human ingenuity.

• Advanced level of English and German with excellent written and verbal communication.
• Strong communication and customer service skills.
• Motivation to grow in an international contact center environment.
• Practical knowledge of Excel and other Microsoft Office tools.
• Proven problem-solving abilities, capacity to work independently, prioritize tasks, and make sound decisions.
• Strong commitment to customer experience and ability to build lasting relationships and adapt to change.
• Bachelor’s degree or student status.

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.