Conversational AI Developer

PwC Poland's DIPA (Digital Intelligent Process Automatization) team supports all aspects of the intelligent automation lifecycle for external clients worldwide, specializing in RPA, AI, and CAI solutions including chat and voicebots. The team employs more than 50 people.

• Hands-on experience implementing conversational AI solutions based on LLMs and prompt engineering.
• Experience delivering production chatbot or voicebot implementations (commercial projects beyond PoCs or prototypes).
• Experience integrating conversational AI solutions with enterprise applications.
• Ability to translate business requirements into working conversational AI solutions.
• Strong analytical, problem-solving, and communication skills.
• Very good command of English and Polish.
• Proactive, ownership-driven attitude and willingness to work directly with clients.

Nice to have:

• Experience with other conversational AI platforms such as Kore.ai, Google Dialogflow, Microsoft Dynamics 365 Contact Center AI or similar.
• Experience with intent-based/rule-based conversational platforms.
• Knowledge of voice technologies, including ASR, TTS and telephony integrations.
• Understanding of NLP/NLU concepts and conversational design principles.
• German language skills (strong advantage).

• Design, develop and deploy conversational AI solutions using modern GenAI platforms such as Parloa, Cognigy, Zowie or similar.
• Build prompt-based AI assistants and conversational experiences powered by Large Language Models (LLMs).
• Integrate AI solutions with enterprise systems through REST APIs and other backend services.
• Translate business requirements into scalable, production-ready conversational AI solutions.
• Configure, test, and optimize chatbot and voicebot behavior before and after production deployment.
• Troubleshoot production issues and continuously improve deployed AI solutions.
• Collaborate with business analysts, solution architects, developers, and client stakeholders throughout the implementation lifecycle.