Capgemini

Team Leader with German (Customer Support)

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SeniorHybryda·KrakówFull-time

#431347·Dodano miesiąc temu·1

Źródło: Capgemini

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Tech Stack / Keywords

GenAIAICloud

Firma i stanowisko

Capgemini is the business transformation partner for enterprises in the age of AI. They help organizations imagine and build an intelligent, sustainable future by combining AI, technology, and human ingenuity to transform how organizations operate, innovate, and grow. Capgemini has over 410,000 team members in more than 50 countries with reported revenues of €22.5 billion in 2025.

Wymagania

Previous experience in a Team Leader, Supervisor, SME, Quality, or Senior Customer Support role.
Fluent German and English skills at C1 level, both written and spoken.
Strong leadership, coaching, and people management skills.
Excellent customer focus and ability to manage sensitive or escalated customer situations.
Good analytical ability to review performance data and identify improvement areas.
Ability to work in a fast-paced support environment while maintaining quality and compliance standards.
Working knowledge of contact centre tools, CRM systems, reporting dashboards, and Microsoft Office applications.

Obowiązki

Lead, supervise, and motivate a team of Customer Support Representatives to achieve service-level, quality, productivity, and customer satisfaction targets.
Monitor daily operations, manage workloads, allocate tasks, and ensure timely resolution of customer inquiries and escalations.
Provide coaching, feedback, and performance support through one-to-one discussions, call/chat/email quality reviews, and development plans.
Track and review key performance indicators such as response time, resolution rate, quality score, customer satisfaction, attendance, and productivity.
Collaborate with internal stakeholders, support teams, and management to resolve operational issues and improve service delivery.

Benefity

Medical care with Medicover.
Private life insurance.
Sports card.
Capgemini Helpline offering therapeutical support.
Educational podcast 'Let's talk about wellbeing'.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management).
Free access to Education First languages platform, TED Talks, and Udemy Business trainings.
Continuous feedback and ongoing performance discussions via GetSuccess performance management tool.
Hybrid working model combining work from office and ergonomic work from home with home office package including laptop, monitor, and chair.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Dofinansowanie szkoleń

Szkolenia wewnętrzne

Elastyczne godziny

Capgemini

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