Senior Application Support Engineer

• Higher education/ minimum engineer/ bachelor.
• Very good communication skills.
• Good coordination skills.
• Ability to work as a team member.
• Supervising work of Junior Specialists.
• Customer oriented.
• Fluent English.
• At least 5 years of experience as Specialist supporting applications (analysis and providing solutions for incidents, problems and changes), preferred experience in work as second line support.
• Ability to learn quickly new technologies and business processes.
• Knowledge of relational database (Oracle).
• Good knowledge of SQL/MS SQL, PL/SQL, Unix/Linux, SharePoint.
• Knowledge of Documentum platform (for system services based on Documentum).
• Ability to plan and organize work of teams.
• ITIL Foundation Certificate.
• Being fluent in at least one of the main IT technologies.
• Analytical skills.
• Knowledge of software building process.
• General knowledge of business processes.
• Knowledge of ITIL and Release Management process (ITIL Foundation Certificate).
• Readiness to work in the project or operations.

Nice to have:

• Experience in pharma industry or international company.
• Good knowledge of Windows Server 2008, SQL Server 2008 and IIS 7.
• Knowledge of HP ALM / HP Quality Center from administrative perspective.

• Providing 2nd line application support and resolving incidents, problems, and change requests.
• Troubleshooting applications, databases, and system environments.
• Supporting releases, deployments, and system changes.
• Monitoring application performance and ensuring service stability.
• Coordinating technical activities and collaborating with internal teams, vendors, and customers.
• Creating and maintaining technical documentation and operational procedures.
• Supporting and mentoring junior team members.

We reserve the right to contact the selected candidates.