Infrastructure Operations Specialist

Nordea is one of the largest Nordic banks with operations in the Nordics, Poland, and Estonia, supporting the Nordic economies for over 200 years. The position is within Nordea's Credit Retail Domain, focusing on Infrastructure Operations for Credit APIs and microservices.

• 5+ years of professional experience in IT Operations or 2nd line technical support, DevOps
• Proven experience owning incidents end-to-end from alert to RCA to prevention
• 2+ years working within the ITIL framework (incident, problem, change management)
• Strong background in Agile delivery environments
• Excellent English communication skills
• Proficiency with log analysis and alerting tools: Splunk, Apica, Sysdig
• Experience with observability tools: Prometheus, Grafana
• Comfortable with services running on Kubernetes (pod health, logs, restarts)
• Familiarity with Jenkins pipelines for deployments
• Knowledge of relational databases (Oracle, DB2) including querying and execution plans
• Understanding of Spring/Hibernate, Kafka, and XML/JSON payloads

Nice to have:

• Java/J2EE development background
• Experience with IBM Datastage
• Scripting in Bash, Python for automation
• Experience with Ansible for configuration management

• Own the root cause analysis (RCA) process for production incidents, diagnose, resolve, and implement preventive measures
• Continuously monitor service health and detect anomalies early
• Trigger and oversee release deployments through CI/CD pipelines; troubleshoot and coordinate rollbacks
• Ensure Pre-Production and Production environments remain stable and aligned
• Document operational procedures and maintain a knowledge base
• Collaborate with development and platform teams to triage issues and clarify operational requirements

Operational improvement:

• Identify recurring pain points and propose automation or tooling
• Improve observability coverage with dashboards, alerts, and log queries
• Contribute to service continuity initiatives and disaster recovery drills

The recruitment process includes preliminary CV selection, phone interview, online interview with the hiring leader, and background check.

Applicants must include consent for processing personal data according to GDPR (Regulation (EU) 2016/679). Personal data is handled by Nordea Bank Abp, Poland Branch, with rights to access, rectify, and delete data as per Polish Labour Code and GDPR. Providing personal data is mandatory for the recruitment process, and withdrawal leads to removal from the selection.

Only selected candidates will receive responses.