Capgemini

Quality & Training Specialist (Client Support Operations)

Brak informacji o wynagrodzeniu

NieokreśloneHybryda·KrakówFull-time

#433333·Dodano miesiąc temu·3

Źródło: Capgemini

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Tech Stack / Keywords

GenAI

Firma i stanowisko

Capgemini is the business transformation partner for enterprises in the age of AI. The company combines AI, technology and human ingenuity to help organizations operate, innovate, and grow. Capgemini has over 410,000 team members in more than 50 countries and reported 2025 revenues of €22.5 billion.

Wymagania

Fluent Polish and English skills (C1 level).
Experience in Customer Service, Customer Support, Quality, Training, or Process Improvement roles.
Strong verbal and written communication skills.
Ability to monitor quality performance and implement improvements based on data, feedback, and audit results.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent attention to detail and ability to maintain accurate documentation.
Commitment to achieving quality, productivity, compliance, KPI, and SLA targets.

Obowiązki

Conduct and arrange training for new hires and current employees in Delivery areas to ensure understanding and mastery of procedures, processes, products, and client requirements while maintaining up-to-date manuals, scripts, and other job aid documents.
Support and guide personnel under direct care, receiving and resolving inquiries related to billing, payments, password maintenance, shipping, accessory orders, permits, and account updates.
Conduct quality audits and monitor customer interactions across phone, email, chat, tickets, and back-office activities to ensure compliance with SOPs, KPIs, and SLAs.
Analyze quality findings, customer complaints, and operational trends to identify improvement opportunities and update training content accordingly.
Prepare quality reports, communicate findings to stakeholders, and support continuous improvement, corrective actions, and knowledge-sharing initiatives.

Benefity

Well-being culture including medical care with Medicover, private life insurance, and Sports card.
Access to over 70 training tracks with certification opportunities such as GenAI, Excel, Business Analysis, and Project Management on the NEXT platform.
Free access to Education First language platform, TED Talks, and Udemy Business materials and trainings.
Continuous feedback and ongoing performance discussions through the GetSuccess performance management tool.
Hybrid working model combining modern office work with ergonomic home office setup including laptop, monitor, and chair.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Dofinansowanie szkoleń

Kursy językowe

Elastyczne godziny

Inne informacje

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices and evaluating individuals based on qualifications and performance, not personal characteristics.

Capgemini

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