2nd Line Infrastructure Engineer – French & English

At Cyclad, we partner with leading international IT companies to help them turn ambitious ideas into cutting-edge technologies that shape the future.

• Fluent French (written and spoken).
• Good command of English for international IT environment.
• Strong knowledge of Linux, Windows, and AIX.
• Hands-on experience with Windows Server administration, VMware, and physical servers.
• Experience with enterprise scheduling tools such as Control-M or IBM Workload Scheduler.
• Practical knowledge of system maintenance, patching, and WSUS.
• Strong troubleshooting and analytical skills, including log analysis, monitoring, and performance tuning.
• Scripting and automation skills using PowerShell and/or Bash.
• Solid understanding of LVM, filesystems, disk management, and NAS.
• Experience troubleshooting system, filesystem, service, VM, and performance-related issues.

• Provide 2nd-line technical support for enterprise infrastructure.
• Investigate and resolve incidents, service requests, changes, problems, and patching activities.
• Perform scheduled maintenance as well as ad hoc technical interventions.
• Monitor system health, analyze logs, troubleshoot performance issues, and ensure service availability.
• Administer and maintain Windows Server environments, both virtual and physical.
• Support Linux and AIX systems and troubleshoot system, filesystem, service, and VM-related issues.
• Manage patching activities, including WSUS.
• Work with enterprise scheduling platforms such as Control-M or IBM Workload Scheduler.
• Contribute to automation and continuous improvement of infrastructure and operational processes.
• Collaborate closely with other IT and technical teams to maintain high service quality.