Unified Communication Engineer

In Cyclad we work with top international IT companies to support and maintain enterprise communication platforms in a complex, distributed Microsoft environment focusing on Microsoft Exchange, Microsoft Teams, Skype for Business, and Microsoft 365 services.

• Minimum 5 years of professional experience, including at least 3 years in a similar role
• English proficiency at B2 level
• Excellent practical knowledge of Microsoft Exchange Server, including Exchange Hybrid environments
• Experience administering complex, distributed Exchange topologies
• Practical experience with Microsoft Skype for Business Server administration
• Expertise in Exchange Server and Skype for Business optimization, tuning, and capacity planning
• Practical experience administering Microsoft Teams communication features
• Experience in Exchange and Skype for Business patch management
• Strong ability to analyze and troubleshoot large-scale distributed systems
• Basic knowledge of other Microsoft system administration
• Practical experience with Connex/Dencrypt communication platforms
• Experience with desk sharing, group calendars, and room panel applications (e.g. TimeFlex)
• Advanced PowerShell scripting skills for Microsoft Teams and Exchange Online
• Experience automating bulk user provisioning, license assignment, and configuration audits across M365 and on-premises
• Familiarity with Microsoft Graph API for reporting and automation
• Experience working in restricted environments
• Hands-on experience with Active Directory tiering model
• Strong understanding of ITIL-based operational processes and ticket-driven environments
• Ability to work with monitoring, incident management, and change management processes
• Experience contributing to architecture and design of enterprise communication platforms
• Strong documentation discipline (runbooks, SOPs, technical documentation)

• Administration of Microsoft Exchange Servers (including Exchange Online and hybrid environments)
• Administration of Microsoft Skype for Business Servers
• Administration of Microsoft Teams services, including Teams Phone
• Acting as 2nd line support for incidents across production, testing, and development environments
• Troubleshooting incidents and updating ticketing systems
• Liaising with administrators and aligning solutions and operational processes
• Designing and architecting long-term changes to unified communication platforms
• Contributing to technical specifications for UC-based or UC-integrated solutions
• Collaborating with development teams to align topology and configuration with project requirements
• Maintaining and developing system documentation and operational procedures
• Reporting on operational activities