IT Factory

Consultant UI/UX/CX

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SeniorHybryda·WarszawaFull-time

#434411·Dodano miesiąc temu·5

Źródło: IT Factory

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Tech Stack / Keywords

Customer Journey MappingDesign SystemResponsive DesignUX DesignUI designUser centered designFigmaPrototypingJira Confluence

Firma i stanowisko

IT Factory is a dynamic company with experience in developing, implementing, and supporting IT solutions for a significant Polish company in the insurance and financial sector.

Wymagania

Minimum 4 years of experience in UX/UI or UX/CX
Experience designing web or mobile applications
Experience in digital projects executed in Agile
UX skills: User Flow Design, Information Architecture, Wireframing, prototyping, User Centered Design, self-service process design
CX skills: Customer Journey Mapping, client experience analysis, multichannel communication design in digital processes
UI skills: proficient with Figma, knowledge of Design Systems, Responsive Design
Ability to conduct workshops and present solutions and recommendations
Independence and proactivity

Nice to have:

Experience in insurance, banking, or financial sectors
Knowledge of customer service processes and Contact Center
Experience designing chatbots and voicebots and knowledge of AI supporting customer communication
Experience in UX research and analysis of qualitative and quantitative data
Knowledge of WCAG
Experience with Jira and Confluence

Obowiązki

Design and optimize customer experience along the entire claims service path (CX)
Create and develop Customer Journey Maps and recommend improvements
Design omnichannel experiences including Contact Center, Client Portal, mobile app, email, SMS, and outgoing documents
Design User Flows, user scenarios, and self-service paths (UX)
Create wireframes and interactive prototypes
Design user interfaces and high-fidelity mockups (UI)
Co-create and develop the Design System and maintain visual consistency among channels
Design solutions compliant with digital accessibility principles
Participate in Discovery and Inception workshops, usability tests, and co-create product backlog
Collaborate with Product Owners, business analysts, architects, and development teams

IT Factory

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