Circle K

Service Delivery Manager – End User Services

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SeniorOn-site·WarszawaFull-time

#435046·Dodano miesiąc temu·3

Źródło: Circle K

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Tech Stack / Keywords

Microsoft 365TeamsExchange OnlineOneDriveSharePointiPadOSServiceNowAIAutomationSaaS

Firma i stanowisko

Circle K Business Centre Poland sp. z o.o., located in Warsaw, operates in the support office sector.

Wymagania

8+ years of professional IT experience.
Experience in End User Computing, Digital Workplace, Microsoft 365, endpoint management, infrastructure services, or a related area.
At least 2–3 years of experience in service delivery, service ownership, technology management, or a similar leadership role.
Strong experience managing outsourced IT services and third-party providers.
Good understanding of Microsoft 365, Teams, Exchange Online, OneDrive, and SharePoint.
Good understanding of endpoint management, particularly Windows and Apple/iPadOS environments.
Experience with SLAs, KPIs, operational escalations, service reviews, and continuous improvement.
Familiarity with ITIL processes, especially Incident, Problem, Change, and Service Level Management.
Experience coordinating projects, service transitions, and technology lifecycle activities.
Experience with budgeting, vendor management, licensing, and operational cost control.
Strong communication, stakeholder management, and influencing skills.
Ability to work effectively across multiple teams and suppliers without direct authority.
Ability to bring structure to ambiguity and drive topics through to resolution.

Nice to have:

Experience with Digital Employee Experience or endpoint analytics.
Experience with automation and self-service solutions.
Experience with AI productivity services.
Familiarity with SAFe, Agile, or similar delivery frameworks.
Experience with SaaS cost optimization or FinOps.
Experience with ServiceNow Platform.

Obowiązki

Oversee the delivery of End User Services across the organization.
Manage outsourced service providers and ensure agreed SLAs, KPIs, service quality, and contractual commitments are met.
Act as the main escalation and coordination point for End User Services.
Drive continuous improvement, standardization, automation, and service quality.
Coordinate operational processes including incidents, problems, changes, releases, and service lifecycle activities.
Oversee End User Services projects and smaller initiatives, working closely with Project Managers, Architects, Security, Infrastructure, Network, and business stakeholders.
Coordinate the End User Services roadmap and lifecycle planning.
Monitor service performance, risks, user experience, licensing, operational costs, and provider performance.
Provide input to annual budgeting, forecasting, vendor reviews, and technology investments.
Support RFIs, RFPs, RFQs, procurement activities, and service transition into operations.
Help ensure clear service ownership and responsibility boundaries across internal teams and suppliers.
Software and license evidence validation.

Benefity

Contract of employment
Annual bonus
Private medical care
Cafeteria Platform/Multisport
English lessons subsidized by the company
Group insurance
Two additional days off (Good Friday, Friday after Corpus Christi) with possibility of exchanging for other holidays
Employee Referral Bonus Program
Attractive discounts for products and services at company stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Trainings and possibility to develop skills internationally

Premie

Opieka zdrowotna

Karta sportowa

Ubezpieczenie

Kursy językowe

Płatny urlop

Udziały pracownicze

Inne informacje

The company Circle K Business Centre Poland sp. z o.o. applies an Internal Notification and Follow-up Actions Procedures for reporting violations of law by whistleblowers.

Circle K

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