Kyndryl

Associate Director, Solutions Architect - Agentic AI / Moveworks / ServiceNow

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C-Level / ManagerHybryda·WrocławFull-time

#435079·Dodano dwa miesiące temu·3

Źródło: Kyndryl

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Tech Stack / Keywords

ServiceNowITSMAzure AWS GCPAzure ADMicrosoft TeamsAPIsMoveworksFive9

Firma i stanowisko

Kyndryl operates mission-critical technology systems for leading businesses, focusing on AI-powered insights and enterprise digital workplace solutions.

Wymagania

Hands-on experience designing and implementing enterprise IT solutions integrating multiple platforms with ServiceNow.
Strong experience with IT service management platforms like ServiceNow, including workflows and service automation.
Solid understanding of cloud architectures and integration patterns using Azure, AWS, or GCP.
Experience integrating identity and access management and collaboration platforms (e.g., Azure AD/Entra ID, Microsoft Teams).
Working knowledge of APIs, web services, and event-driven architectures.
Familiarity with security, privacy, and compliance in enterprise SaaS and AI solutions.
Ability to provide technical leadership including architecture guidance and design reviews.
Excellent communication skills in English, capable of explaining complex technical concepts.
Experience in large, complex enterprise environments with multiple vendors and platforms.
Bachelor's degree.

Preferred:

Experience with contact center software like Five9, AWS Connect, MS Dynamics, Genesys, or Nice.
Experience with enterprise virtual assistant solutions such as Moveworks, Aisera, Expressive.
Experience driving platform adoption and operational maturity for digital workplace solutions.
Background in IT operations, service delivery, or employee experience initiatives.
Experience influencing technical direction without direct authority.
Ownership of platform governance, standards, or architectural roadmaps.
Certifications like The Open Group Master Certified Architect, AWS, Azure Solutions Architect, or AI/ML certifications.

Obowiązki

Lead design and delivery of scalable integration architectures connecting SaaS platforms including Moveworks and ServiceNow.
Provide technical leadership through architecture reviews, solution standards, and guidance to application and platform teams.
Translate business needs into secure, scalable technical architectures.
Partner with IT operations, service owners, and stakeholders to define use cases, governance, and drive adoption of conversational AI and automation.
Ensure consistency across enterprise design principles balancing innovation, security, and operational reliability.

Benefity

Flexible, hybrid-friendly culture.
Well-being programs supporting financial, mental, physical, and social health.
Opportunities for career growth, certifications with Microsoft, Google, and Amazon.
Personalized development goals and continuous feedback.
Access to cutting-edge learning opportunities and coaching.
Supportive environment prioritizing empathy and shared success.

Elastyczne godziny

Kyndryl

15 aktywnych ofert

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