L3 - Device Management Specialist

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MidHybryda·WrocławFull-time

#435086·Dodano dwa miesiące temu·2

Źródło: Kyndryl

Tech Stack / Keywords

Workspace ONEPowerShell Bash Python GitPKISCEPEntra IDITIL v4Win32/MSIX

Kyndryl runs and reimagines mission-critical technology systems for leading businesses globally, focusing on AI-powered insights and innovation.

Strong expertise in Workspace ONE (policies/profiles, compliance, smart groups, Intelligence, automation).
Knowledge of patch and vulnerability management methods including rings, validation, and remediation governance.
Deep troubleshooting skills across operating systems and UEM components including agents, certificates, and policy conflicts.
Automation skills with PowerShell, Bash or Python fundamentals; experience in API usage and Git practices.
Fundamentals of PKI/SCEP and understanding of Entra ID join and device access principles.
Familiarity with ITIL v4 processes (Incident, Problem, Change) and a root cause analysis mindset; strong documentation discipline.

Nice to have:

Advanced packaging and deployment engineering skills (Win32/MSIX, macOS pkg, mobile managed apps, scripting).
Preferred certifications: Omnissa/VMware Workspace ONE Administrator/Specialist, Jamf 200+/300+, ITIL v4 Foundation, Entra ID fundamentals/security baseline exposure.
Minimum 3 years in EUC/UEM/Device Management with Tier-3 troubleshooting responsibilities.
Experience delivering standards for packaging, patching, and compliance at enterprise scale.

Serve as the Tier-3 escalation point for enterprise endpoint management.
Ensure secure and compliant management of Windows, macOS, iOS, and Android devices.
Define and enforce standards for enrollment, policies, packaging, patching, and compliance.
Perform L3 engineering tasks including complex troubleshooting and patch/vulnerability strategy.
Automate at scale and govern deliveries through rings, pilots, and phased rollouts.
Lead root cause analysis (RCA) and problem management activities.
Secure changes via Change Advisory Board (CAB) discipline.
Enable Level 2 support through runbooks and coaching.

Kyndryl

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