System Analyst

Goelett is a part of the sector leader S4BT Group, developing a successful online booking tool supporting 500k+ business users in the travel industry.

• 3+ years of experience as a System Analyst, Business Analyst, or similar role in software development.
• Experience in the travel technology industry such as OTAs, airlines, GDSs, reservation systems, travel management, or travel platforms.
• Experience gathering and documenting business and system requirements, including user stories and acceptance criteria.
• Familiarity with Agile/Scrum development methodologies.
• Good understanding of REST APIs, JSON, and system integrations.
• Ability to analyze business processes and translate them into functional requirements.
• Strong analytical, problem-solving, and communication skills.
• Experience collaborating with Product Managers, Software Engineers, and QA teams.
• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• English proficiency level B2+.

Nice to have:

• Knowledge of airline distribution, GDSs (Amadeus, Sabre), or NDC.
• Experience with SQL and API testing tools such as Postman.
• Familiarity with UML, BPMN, or sequence diagrams.
• Understanding of microservices or cloud-based applications.
• Curiosity to understand how complex systems work.

• Analyze business needs and translate them into clear functional and system requirements.
• Prepare user stories, functional specifications, acceptance criteria, and supporting documentation.
• Design solutions with Product Leaders and Engineering teams balancing business needs with technical constraints.
• Analyze existing system behavior and identify opportunities for improvement.
• Investigate production issues, perform root cause analysis, and support resolution of complex product and integration problems.
• Work closely with developers and QA throughout the software development lifecycle to ensure requirements are well understood and implemented correctly.
• Collaborate with internal teams and external partners on system integrations and data flows.
• Support backlog refinement, effort estimation, release planning, and risk identification.
• Ensure solutions meet security, privacy, compliance, and quality standards.
• Contribute to improving analysis practices, documentation standards, and product development processes.